Terms & Conditions

1. About These Terms

These Terms & Conditions ("Terms") govern your use of the DVYNS website and your communications with DVYNS before entering into a separate services agreement. "DVYNS," "we," and "our" refer to the business operating dvyns.com. By accessing this website, you agree to use it lawfully and in accordance with these Terms. If you do not agree, please discontinue use of the website.

2. Our Services and Written Agreements

DVYNS provides customer acquisition and marketing management services for high-value local businesses. Depending on the agreed scope and eligibility, services may include search advertising, Google Business Profile support, Local Services Ads, call and form tracking, conversion improvements, and performance measurement. A website description is a general overview, not a promise that every channel or activity is included. Services, eligible channels, deliverable quantities, supported locations, responsibilities, dates, and limitations must be confirmed in a written proposal or signed agreement. Where a signed agreement conflicts with these website Terms, that agreement controls the services relationship.

3. Growth Audit Requests and Consultations

Submitting a Growth Audit form or requesting a call does not create a paying client relationship, start a subscription, or require you to purchase services. The initial discussion is intended to understand your business and identify possible opportunities; it is not a complete technical, legal, financial, or regulatory audit. We may contact you using the information submitted to respond to your request and coordinate the conversation.

4. Management Fees and Third-Party Costs

Our advertised standard management fee is $2,450 per month for the scope described in the applicable written proposal. This is a fixed management fee, not a percentage of advertising spend. Increasing ad spend alone does not automatically increase our fee within the agreed scope. Advertising media spend, approved third-party platforms, software, phone numbers, and other external operating costs are separate unless the signed agreement expressly says otherwise. Taxes, invoicing, payment timing, renewals, cancellation, credits, and refunds are governed by the applicable signed agreement and mandatory law. Additional work or a material scope change requires separate written agreement.

For planning purposes, DVYNS recommends an initial 90-day period to establish the system, collect useful data, and review improvements. This is a recommendation, not a mandatory minimum contract term. The management fee is billed monthly in advance; specific cancellation, renewal, and payment terms are set out in the written service agreement.

5. Services Not Automatically Included

Website design or full website redevelopment, ongoing social media management, call-center operations, AI voice receptionists, custom software integrations, and other services outside the agreed customer acquisition scope are not automatically included in the standard monthly fee. Such services will be provided only if specifically included in the written scope or an approved addendum.

6. Your Responsibilities

You agree to provide accurate business information, timely approvals, appropriate account access, and necessary materials for any agreed work. You remain responsible for your business operations, the accuracy and legality of your claims, customer service, lead handling, appointment scheduling, and compliance with rules applicable to your industry. You must have the rights and permissions necessary for content, trademarks, images, and data you provide to DVYNS. Delays or inaccurate information may affect delivery and results.

7. Advertising Platforms and Third-Party Tools

Google, advertising networks, analytics services, call-tracking platforms, booking systems, payment processors, and other providers are independent third parties. Their terms, policies, eligibility decisions, pricing, availability, approvals, and account restrictions are outside our control. We cannot guarantee continued platform access, ad acceptance, search ranking, Local Services Ads eligibility, or any particular platform feature. Where possible, we will explain material dependencies relevant to your agreed scope.

8. Tracking, Recordings, and Sensitive Information

Certain agreed services may involve call tracking, form tracking, analytics, or recordings. Any recording or tracking must be configured and used in accordance with applicable notice, consent, privacy, and industry requirements. Each party is responsible for the legal duties applicable to its activities. Do not submit patient medical information, payment card details, bank credentials, passwords, or other highly sensitive information through public website forms. Processing protected or regulated information requires appropriate arrangements and approved secure systems; no special regulatory compliance is implied merely by using this website.

9. Performance, Attribution, and No Guaranteed Results

Marketing outcomes depend on factors such as local competition, budgets, market demand, account history, platform policies, website performance, and how your team responds to inquiries. Reports and attribution can be incomplete or estimated because of technical and privacy limitations. DVYNS does not guarantee leads, booked appointments, search positions, revenue, profit, or return on investment. Historical case studies illustrate specific past engagements and should not be understood as forecasts or assurances of future performance.

10. Confidentiality, Data, and Privacy

Our handling of personal information collected through the website is described in our Privacy Policy. Business information exchanged under a proposal, agreement, or non-disclosure arrangement will be treated in accordance with that document and applicable law. Please do not send confidential client or customer information unless it is needed for the agreed purpose and an appropriate method of transfer has been approved.

11. Intellectual Property and Client Materials

The DVYNS name, branding, website content, and our pre-existing methods or materials remain the property of their respective owners. You may not copy or commercially reuse website material without permission, except as allowed by law. Ownership or permitted use of project deliverables, advertising accounts, creative materials, data, and licenses is determined by the written services agreement and applicable third-party terms. Nothing here transfers ownership of a client's existing intellectual property to DVYNS.

12. Acceptable Website Use

You may use this website for lawful business inquiries and information. You must not attempt unauthorized access, interfere with security or availability, upload malicious material, scrape or reproduce content in violation of applicable law, misrepresent your identity, or use the site to infringe another person's rights. We may restrict access where reasonably necessary to protect the website and its users.

13. Availability, Disclaimers, and Liability

We aim to keep the website useful and accurate, but website content may be incomplete, outdated, or temporarily unavailable. To the extent permitted by applicable law, the website and its informational content are provided without warranties of uninterrupted availability or suitability for a particular purpose. Neither party's statutory rights or liabilities that cannot lawfully be limited are excluded. Any limitation of liability for paid services is determined by the applicable signed agreement and governing law.

14. Changes and Governing Terms

We may revise these website Terms from time to time and will update the revision date on this page. Changes generally apply to subsequent website use and do not automatically amend an existing signed client agreement. Unless mandatory law or an executed agreement requires otherwise, interpretation of these website Terms is subject to the laws of the State of California, United States, without overriding applicable consumer or privacy protections.

15. Contact

Questions about these Terms or a services proposal can be sent to solutions@dvyns.com. Website: dvyns.com.