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YOUR QUESTIONS, ANSWERED
Straight Answers Before You Book a Call
What does DVYNS actually do? What will it cost? Can you keep your accounts? Here are clear answers about attracting better inquiries, missed calls, AI receptionist management, results and how to get started.
FAQ BY TOPIC
Is DVYNS Right for My Business?
QDoes DVYNS work with different types of service businesses?
Yes. DVYNS works with local service businesses whose growth depends on calls, appointments or estimates. We assess fit based on the services you offer, your location, your team’s ability to respond and a workable advertising budget.
QWhat if I run a small business rather than a large company?
You don't need a large company, but you should have an established local service, a team able to respond to new inquiries, sufficient capacity to take on work, and a realistic marketing budget. We assess fit before proposing an engagement.
QHow do I know if DVYNS is the right fit?
Begin with a free initial Growth Audit conversation. We review your goals, main services, local market, current inquiry flow and whether there is a practical scope we can responsibly manage. There is no obligation to subscribe.
How Do I Get More Useful Local Inquiries?
QWhy am I paying for advertising but not getting enough customers?
There may be more than one gap: the wrong searches, unsuitable locations, an unclear offer, missed calls, or inquiries that never become bookings. We look at the path from someone searching for help to someone contacting your team, then identify what can realistically be improved.
QDo you focus on more leads or better leads?
The priority is suitable opportunities: people seeking the services you actually offer in areas you can serve. More calls alone are not a meaningful success measure if they are spam, unrelated, or outside your coverage.
QWill you help my business appear when local customers search?
Our agreed acquisition work can cover high-intent Google Search advertising, improvements to your Google Business Profile, and local visibility. Exact channels and deliverables depend on your business, access, budget and signed scope.
QAre Google Search Ads and Local Services Ads the same thing?
No. Google Search Ads are conventional paid search campaigns. Local Services Ads are a separate Google product available only to eligible services and areas, with its own verification and platform rules. We assess whether LSA is relevant and available; it is never guaranteed.
QCan you target only the services and neighborhoods I want?
We review all services your business offers and prioritize those that make sense for your market, budget and goals. Location targeting can reduce irrelevant traffic, but no campaign can guarantee that every click or caller is a fit.
QDo you provide full SEO and social media management?
The core scope includes Google Business Profile optimization and agreed local SEO work. A full SEO program with recurring articles, extensive backlink campaigns or a full website rebuild is not part of the standard monthly service.
What Happens When We Miss a Customer's Call?
QHow can I tell whether my advertising generated a phone call?
With an agreed call-tracking setup, we can usually see useful source and campaign signals. Keyword-level detail and exact attribution depend on the platform, user journey, account access and available tracking, so we do not promise perfect identification.
QWhat happens when my team misses a call?
We track missed calls and include an AI missed-call receptionist workflow in our core management service to help address unanswered inquiries. Your team remains responsible for sales decisions and completed bookings. Third-party phone, AI, and usage charges are separate.
QDo you answer calls or run a call center for us?
We do not operate a human call center or handle every incoming call. The included AI missed-call receptionist workflow helps respond when your team does not answer. Your team remains responsible for service decisions and completed sales.
QCan you track inquiries coming through forms as well as calls?
Yes, call and form tracking are part of the measurement approach, subject to access and the agreed implementation. We can report how many tracked contacts came in and look at available indicators of suitability.
QDo you record every call?
No. Call recording is only considered where enabled, useful, and allowed under applicable notice, consent and privacy requirements. Availability and retention rules are defined by the chosen service and your responsibilities.
QWill you connect tracking to my CRM or booking system?
Where compatible access and reliable data exist, basic outcome reporting may be possible. Custom CRM integrations, new software, complex automations or bespoke development are not automatically included.
Why Aren't My Inquiries Becoming Customers?
QWhy are people contacting us but not booking?
There may be a delay in answering, unclear next steps, pricing or insurance fit, limited appointment slots, out-of-area inquiries, or customers still comparing providers. We help make those gaps more visible and recommend practical improvements within scope.
QWill you build a brand-new website or landing page?
A full website rebuild is not included. We can improve agreed parts of an existing contact or booking path. A newly designed landing page or major redevelopment requires a separately agreed scope.
What Will I Pay, and What Costs Extra?
QHow much does DVYNS management cost?
$2,450 per month covers the agreed Google Search Ads and local visibility management, call and form tracking, AI missed-call receptionist management, conversion improvements and monthly reporting. Advertising and software provider costs are separate.
QIs the $2,450 my total marketing budget?
No. $2,450 is DVYNS's management fee. Google ad spend, client-owned call-tracking accounts and numbers, AI provider subscriptions and usage fees are paid separately.
QDo you take a percentage of my advertising spend?
No. The advertised core management fee is fixed rather than a percentage of your ad spend. Any change in work beyond the agreed scope would be discussed and documented separately.
QHow much should I spend on Google Ads?
The right ad budget depends on your location, competition, service economics and available capacity. We'll recommend a realistic starting amount during the call and be clear if the available budget is too small to compete.
QAre call tracking, software and AI tools included in the fee?
Our $2,450 monthly fee includes management of the agreed tracking system and AI missed-call receptionist workflow. Advertising spend, phone numbers, call-tracking subscriptions, AI provider fees and usage charges are paid separately through your own accounts. Other custom AI or CRM services require a separate agreement.
QIs there an onboarding or setup fee?
No. DVYNS does not charge a setup or onboarding fee for the standard management service. Advertising spend and required third-party software or usage charges are separate.
QWill I pay more if we add locations or extra services?
We evaluate all relevant services your business offers, not a fixed two-category limit. A change in locations, software integrations or work beyond the agreed management scope may require a revised quote, approved in advance.
QIs there a contract, and can I cancel?
Management is billed monthly in advance. We recommend an initial 90 days for meaningful learning and optimization, but there is no mandatory 90-day minimum. You may cancel future renewal by giving written notice before the next billing date. Service continues until the end of the month already paid for, with no new renewal after cancellation takes effect.
What's Included — and What's Separate?
QDoes DVYNS sell leads to businesses?
No. DVYNS does not sell shared lead lists. We manage your own Google advertising and local visibility, track inquiries to your business, manage AI handling for missed calls and show you what the available results mean. Your ad account and tracking numbers are yours.
QDo you provide a voice agent or missed-call answering service?
Yes. AI missed-call receptionist setup and management are included in the $2,450 management fee. It helps respond to unanswered calls, not every call. Provider subscriptions, tracking numbers and usage charges are separate in accounts owned by your business.
How Can I Tell Whether My Marketing Is Working?
QCan you show which inquiries became bookings or customers?
Where your team shares reliable booking, completed-job or sales records that can be appropriately matched to tracked inquiries, we can assess outcomes. Otherwise, we report inquiries, sources and other signals without pretending they are revenue.
QWhat does a qualified lead mean?
An inquiry that appears to match useful criteria such as the service requested, geographic coverage and genuine customer intent. The exact definition is agreed with you; it is not simply every call or form submission.
QWill you report ROI or revenue?
We can discuss cost per useful inquiry and other available outcomes. True revenue attribution or ROI requires reliable booking, sale or revenue data connected to marketing sources; if it is unavailable, we will make the limitation clear.
QDo you guarantee a number of leads, bookings or revenue?
No. Results are affected by competition, demand, spend, customer behavior, your team's response and other factors outside any agency's control. We focus on a transparent process and continuous decisions based on available evidence.
QHow soon should I expect results?
The timeline depends on the starting position, demand, budget, account readiness and the changes required. Paid campaigns may collect signals sooner than longer-term improvements, but an exact first-month outcome cannot be promised.
QWill I receive updates and reports?
Yes. You receive a monthly report covering available campaign performance, tracked calls and forms, useful versus unsuitable inquiries, missed calls, relevant conversion signals and recommended next actions. Revenue and ROI are only included when reliable business outcome data is available.
How Do We Get Started?
QHow do I book my free Growth Audit call?
Pick an available time directly on our Cal.com calendar and enter your contact details to confirm your free 30-minute introductory Growth Audit call. There is no separate inquiry form or charge.
QWill I own my business and advertising accounts?
Yes. Your Google Ads account and call-tracking numbers are held in accounts owned by your business with the relevant providers. DVYNS receives management access; your accounts and numbers remain yours when the engagement ends, subject to each provider's terms.
